Converter box can only be exchanged for another CECB if defective.  NO RETURNS OR REFUNDS FOR ANY CECB.

 

 

 

Returns

Within 30 days of receipt of your order, you may return:

Any item in its original condition that either did not fit or was a core return. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Returns will not be accepted for any of the following reasons:

  • Manufacturers original packaging is missing, incomplete, damaged or defaced.
  • Opened prerecorded media, movies, music, software, etc
  • Opened expendable items batteries, discs, tapes, etc
  • Missing or damaged: accessories, warranty cards, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damage, etc.).
  • Electrical parts are not returnable if plugged in or unsealed for any reason.

    • Original order Shipping charges are non-refundable.

     

    Return Policy

    Within 30 days of shipment, you may return any item in brand new condition for a refund (we do not refund the shipping cost unless the return is a result of our error).

    Items must be returned in original packaging with all warranty cards, manuals and accessories. A restocking fee of 15% will be applied. We will not accept returns of opened items (unless defective) or any items returned more than 30 days after shipment. If it has been more than 30 days and the item is defective, we ask that you please contact the manufacturer directly and inquire about the warranty details for the product. In certain circumstances some defective products will require repair/replacement by the manufacturer directly and we will be unable to assist in this exchange. In these cases we will notify you of the situation and provide contact information so you can contact the manufacturer directly.

    We recommend that you ship your return via a traceable shipping method (e.g., Fedex, UPS, USPS with shipment confirmation). We are not responsible for returns that are not sent by a traceable method (i.e., we will not credit for returns sent through the mail that never show up).

    Please allow approximately 7-10 business days for your return to be processed once it has arrived at our warehouse.

    If you are requesting a replacement for a defective item, we will ship your replacement after we receive and process your returned product.